Symptoms:
- Battery is not taking a charge
- Charging indicator LED does not turn red while charging the battery
- Charging indicator LED does not illuminate green or red when the charger is plugged into the wall or connected to charge the battery
Step-by-step troubleshooting:
Identify the model of charger - If your charger does not look somewhat similar to this below, contact Mobility Research.
Charger for 28.5v - .600aH
The charger has an indicator LED light that should turn green when the charger is plugged in and not connected to the LiteGait and turn red when charging the LiteGait. If the LED does not change color while charging, or behaves erratically, the charger or battery may need to be replaced.
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If your charger does not behave as described above, either the battery or charger may be defective. You can order a new charger from this LINK, or, using the part code on a sticker on the bottom of your battery, you can replace your battery from this LINK. Additionally, you can investigate if your battery is the issue by following this LINK. You can also contact Mobility Research for additional support.
Requesting Service or Support
To request a quote for a replacement charger or related parts, or to get warranty support, please provide:
- The model and serial number of the LiteGait unit. You can find your serial number here
- Once this information is submitted, Mobility Research can provide a quote for a new charger or, if under warranty, arrange for a replacement of the charger or associated parts.
Alternatively, you can find a replacement charger at this link:
https://www.litegait.com/parts/chargers--power-cords
Contact Information for Support
- Phone: (480) 731-3123
- Email: Service@litegait.com
- Website: https://litegait.com/page/service-contact-us