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LiteGait Battery Service Life and Power Issue Troubleshooting

The LiteGait battery pack has an expected service life of approximately 24-30 months with normal use and proper charging practices.

Charge the battery for 6–8 hours at least once per week to help maximize battery life. Do not leave the battery on the charger when the unit is not in use, and do not charge it after every use, as overcharging may reduce battery longevity.

One of the most common LiteGait issues is a battery that is depleted or beginning to fail.

Symptoms:

  • LiteGait will not turn on even after charging the battery.
  • Battery appears charged (indicator lights on charger or unit), but there is no movement when trying to lift.
  • Unit powers on but moves significantly slower than normal.
  • Battery doesn’t keep a charge.
  • Clicking, buzzing or beeping from the unit when trying to activate the lift.

Step-by-Step Troubleshooting

Check Battery Age and Part Code Identification

    • Each LiteGait battery is labeled with its manufactured date (indicating battery age) and its specific battery part code.

If the Battery is older than 24-30 Months

    • If the label indicates the battery is older than 24-30 months, replacement is strongly recommended.
        If the Battery is Less than 24-30 Months Old

    • The LiteGait battery is covered by a 90‑day warranty from the date of purchase. 

    • After the initial warranty has expired, Mobility Research offers a pro-rated warranty for a replacement if the battery fails before the expected 24-30 month service life.  

Replacing your battery

  • Use the part code to find a compatible replacement at this LINK
    or contact the Mobility Research SErvice department.

Requesting Service Support

For the Service team to properly assist you with:

    • A replacement battery quote

    • Equipment Support

    • Warranty Support

Please provide:

    • A clear description of the power-related symptoms affecting the LiteGait unit
    • The model (part code) of the battery
    • The manufactured date of the battery
    • The serial number of the LiteGait unit:

      • The LiteGait serial number is located on the base of the unit and may appear in one of the following formats: 

        • LGXXXX-XXXX
        • LGXXXX-XXXXX
        • XX-XXXX
        • LGXXXXX-XXXX
        • 2XXXX
Screenshot 2026-01-22 080947
      • If you are unable to locate the serial number, provide clear photos of the LiteGait unit and its power components (battery, control box, charger, and hand control).

Contact Information for Support requests: