How does the return process work?

When it's time to return your equipment, our home liaison team will be in contact to help guide you through this process. The purchaser will need to pay the RMA (Return Merchandise Authorization) and repack the LiteGait before we're able to schedule a pick-up. The RMA includes any of the return shipment fees. You are expected to disassemble the LiteGait and repackage it as it was delivered, in the same packaging materials. If you have discarded or lost the packaging materials, we will need to send you new empty materials, which the purchaser will be responsible for covering.

To repack the LiteGait, please see this form here to help guide you through the process. Our home liaison and/or service team are also available by phone call if you need any other assistance. 

Once the RMA is paid and the LiteGait is packed, let your home liaison know. They will notify our shipping department, who will then contact you to schedule a pick-up time that works for you and the shipment company.